Refund policy

Every Arten product is made to order. We don't mass-produce or hold excess inventory—each piece is created specifically for you after your order is placed.

Size Exchange

We offer one complimentary size exchange per order, subject to the following conditions:

Exchange requests must be made within 72 hours (3 days) of delivery.
The product must be unused, unwashed, unworn, and returned with all original tags and packaging intact.
Exchanges are available for size only and cannot be requested for a different design, colour, or style.
All exchange requests are subject to inspection upon receipt. We reserve the right to decline exchanges that do not meet the above conditions.

To request a size exchange, email us at hello@arten.in with your order number and clear photographs of the product, including the tags. Our team will review your request and guide you through the next steps.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery by emailing hello@arten.in.

Include your order number along with clear photographs of the issue. Once verified, we'll arrange a replacement or process a full refund at no additional cost.

Refunds

If your refund request is approved, the amount will be credited to your original payment method within 5–7 business days.

If you haven't received your refund within 10 business days after approval, please email us at hello@arten.in, and we'll be happy to assist you.