Refund policy

Every Arten product is made to order. We don't mass-produce or hold excess inventory—each piece is created specifically for you after your order is placed.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery by emailing mail@arten.in.

Include your order number along with clear photographs of the issue. Once verified, we'll arrange a replacement or process a full refund at no additional cost.

Refunds

If your refund request is approved, the amount will be credited to your original payment method within 5–7 business days.

If you haven't received your refund within 10 business days after approval, please email us at mail@arten.in, and we'll be happy to assist you.

Non-Returnable Items

As each product is made especially for you, we do not accept returns for reasons such as:

• Change of mind
• Personal preference
• Incorrect size

Returns and refunds are only offered for verified cases involving damaged, defective, or incorrectly shipped products.

At Arten, we stand behind the quality of everything we create. If we've made a mistake, we'll make it right.